If you have other questions, please just send it to jiapalangsg@gmail.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Frequently Asked Questions
A: We accept major credit and debit cards, PayPal, and other secure online payment methods.
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier's website.
A: Orders can be canceled or modified within 30 minute of placing the order. Please contact us immediately with your order details for assistance.
A: Yes, during the checkout process, you can enter a different shipping address. Please ensure all details are accurate to avoid delivery delays.
A: Shipping times vary based on your location and selected shipping method. Standard shipping typically takes about 3-5 business days, while expedited options are available.
A: Yes, you can place an order over the phone by calling our customer support team at 9622 3910. Please have the product details and payment information ready.
A: Yes, most products come with a manufacturer's warranty. Warranty details can be found on the product page or in the product manual.
A: We strive to offer competitive prices. If you find a lower price for the same product elsewhere, please contact us, and we will do our best to match it.
A: You can reach our customer support team via email at jiapalangsg@gmail.com, or by phone at 9622 3910. We are available between 10am to 5pm (Monday to Friday).
A: We currently do not offer installation services. Please check the product description or contact us for more information.